Frequently Asked Questions?

What do I do if my Network Railcard is stolen?

In the event that your Network Railcard was stolen, an application for the replacement of a Railcard may be made.

Where the original Railcard was purchased at a rail station, you will need to request a replacement at a staffed station ticket office in the Network Railcard area (the completed ‘Receipt’ voucher from the original application form must be produced).  

Where the Railcard was purchased online, customers may only request a replacement online. 

No fee will be charged for the replacement of a stolen Railcard provided you have a crime reference number/documentation issued by the Police. You will be requested to show some form of identification if obtaining a replacement from a station.