Frequently Asked Questions?
Validity
Website Issues
Most frequently asked questions
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How do I use the online service to renew a Network Railcard I bought at a station?
A:
Simply log on to our website and begin the purchase process. During this process you will have the opportunity to give the expiry date of your current Railcard, which will make sure that the validity of your new Railcard does not overlap with that of your expiring one.
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I bought my current Network Railcard from the online service, it is about to expire, how do I renew it?
A:
Providing the expiry date of your Network Railcard is within 30 days you will be able to renew it. Just log back into your account, select renewal, confirm your details and make your payment. Your renewed Network Railcard will then be sent to you.
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How far in advance can I renew my Network Railcard?
A:
You can renew your Network Railcard up to 30 days prior to the expiry date. Just log back into your account, select renewal, confirm your details and make your payment. Your renewed Network Railcard will then be sent to you.
Can't find an answer? Get in touchIf you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. We’re open 0900hrs to 1700hrs Monday to Friday. networkrailcard@nationalrail.co.uk National Railcards Tel: 0345 3000 250 (07:00hrs to 22:00hrs) Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Train CompaniesIf you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport FocusIf, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below: Email: advice@transportfocus.org.uk Phone: 0300 123 0860 Freepost RTEH-XAGE-BYKZ |
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