Easily renew your Network Railcard

If you've already bought a Railcard with us, renewing online is the fastest and easiest way to do it. You can renew your Railcard 30 days before expiry, simply:

  • Log into your account. You will have made this when you first purchased your Railcard
  • Click on the Railcard you wish to renew
  • Check all the details are correct
  • Pay
  • And you’re done!


If you've given us an email address when you first purchased your Railcard, we'll send you a reminder to let you know your Railcard is due for renewal. But please remember, it is your responsibility to make sure that your Railcard is valid before buying or using Railcard-discounted tickets.


If you purchased your Railcard at a station, you will need to create an account and purchase a new Railcard using your UK driving licence, passport or EEA National Identity Card. You should wait until your station bought Railcard has expired so you don't lose any validity.


You can also renew your 1-Year Railcard at a staffed station within the Network Railcard Area. Simply bring your current Railcard and a form of identification to prove it's you.


Lost or damaged Railcard

If your Railcard has been lost or damaged, there is a £10 fee to replace it. Sorry.


If you have to replace a Railcard that was purchased online:

  • Log in to your account and follow the replacement process


Bear in mind you can only apply for a replacement Railcard 7 or more days after the date of original purchase.


If you have to replace a Railcard that was purchased at a station:

  • You will need to have with you the completed "Receipt" section of your original application form
  • You can replace your Railcard at any staffed station

Unfortunately, until you get your replacement Railcard, you will have to pay the full fare and you will be unable to claim back any lost discounts if you've travelled in that time.


Stolen Railcard

If your Railcard has been stolen, you will first need to report it to the police and get a crime reference number or documentation supplied by them.


If your Railcard was purchased online:

  • Have your crime reference number ready
  • Log in to your account and follow the replacement process, quoting your crime reference number


If your Railcard was purchased at a station:

  • Go to a staffed station with your ID and crime reference number


Once processed, you will then be issued with a replacement Railcard, free of charge.


Recovering your Digital Railcard

If you have your Railcard on the Railcard App and you don't have your phone or have no battery while travelling, don't fret– we've got you.


If you don't have your device or have no battery:

If you're travelling with someone, get them to download the Railcard App on their phone, or if you have a spare device like a tablet, you can download the app there as well and sign in with your account. You can be signed in to up to 2 devices at a time.


If you still aren't able to present your Railcard:

You may be issued the full fare or a fine but don't let that get you down – the rail staff are just doing their job.


If this does happen, you can make 1 claim a year to be compensated for the penalty you've been given. You will need to make a note of the train company who issued the penalty, visit their website and contact their customer service centre.


Need more info or help?

You can reach us on Facebook or X

Alternatively, you can email to railcardhelp@nationalrail.co.uk