Contact us
If you bought a Railcard online but haven’t yet received it and are due to travel shortly, you can provide the email confirmation of your Railcard purchase together with photo ID so that staff can validate your discounted ticket. If you haven’t been able to purchase a Railcard online, you can buy one at any staffed National Rail ticket office. If you’re having issues with your existing Railcard, please contact us on Twitter, Facebook, 0345 3000 250 or railcardhelp@nationalrail.co.uk.
**Please note that we are experiencing high volumes of calls and emails at the moment and we haven't been able to respond as quickly as we would like. We are doing our best to help as many people as we can and as quickly as possible. Thank you for your patience.**
If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day.
| Send us a private message on social media: | |
| Email: | railcardhelp@nationalrail.co.uk |
| Phone: |
0345 3000 250 Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes. |
| Post: | National Railcards PO Box 10776 Ashby-de-la-Zouch LE65 9FA |
Enquiry Form
Required fields are marked with an asterisk (*).
Alternatively, you can call us on 0345 301 1655. Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
For queries on rail ticket prices or train times go to nationalrail.co.uk.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.