Contact us

If you need to get in touch we’re open 0900hrs to 1700hrs Monday to Friday. 

You can contact us using the form below and we will respond to you within 24 hours Monday to Friday.


Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.



Alternatively, you can call us on 0345 301 1655. Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

For queries on rail ticket prices or train times go to

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.



Click here to buy or renew your Network Railcard, update your details or report a Railcard lost/stolen.