Frequently Asked Questions?

I can’t find my download code

Check your mailbox (including your junk mail) for an email from our Railcard team.

If you still can’t find it, please click "Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Network Railcard, then click on ‘Manage Digital Devices’. You will need to click on ‘Request a new code for your Railcard’ to generate a new download code.