Frequently Asked Questions?

I can’t find my download code

Check your mailbox (including your junk mail) for an email from our Railcard team.

If you still can’t find it, you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click ‘Get a new download code’ to generate a new download code. You can now use this new download code to add your Railcard to a new device.

If you are asked to remove 1 device, click the Bin icon next to the device you want to remove your Railcard from and then click 'Remove'. The system will generate a new download code for you which can now be used to add your Railcard to your device.

Click here for more information on download codes and managing your Railcard.

Please note that the Railcard app is available to download from the Apple Store and the Google Play store.