Frequently Asked Questions?
Refunds & Replacements
Renewals
Validity
Most frequently asked questions
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Can I use my Network Railcard in conjunction with Train Company special offers or promotional tickets?
A:
Sometimes. Many offers from train companies allow Railcard discounts on special offers or promotional tickets but it may not be the full 1/3 discount. If Railcard discounts are not valid in conjunction with the offer, it will be detailed in the terms and conditions of the offer.
You can use Network Railcard discounted train tickets to take advantage of 2FOR1 offers when you go by train. See daysoutguide.co.uk for the full range of 2FOR1 offers in London and across the South East.
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Will I receive the Network Railcard discount on any chargeable items I take on the train with me?
A:
Network Railcard discounts are not available on charges for various articles or animals. For details about which items carry a charge, and details of the charges, see nationalrail.co.uk or call National Rail Enquiries on 03457 48 49 50.
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Can I get a discount on period Travelcards or Season tickets with a Network Railcard?
A:
No. A Network Railcard will not give you discounts on Travelcards valid for more than one day or Season Tickets.
Can't find an answer? Get in touchIf you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. We’re open 0900hrs to 1700hrs Monday to Friday. networkrailcard@nationalrail.co.uk National Railcards Tel: 0345 3000 250 (07:00hrs to 22:00hrs) Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Train CompaniesIf you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport FocusIf, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below: Email: advice@transportfocus.org.uk Phone: 0300 123 0860 Freepost RTEH-XAGE-BYKZ |
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