Frequently Asked Questions?

How long do I have to wait for my Network Railcard to arrive?

We dispatch Railcards within one working day and send it free by UK Mail. Please allow five working days for your Railcard to arrive. We add an extra week’s validity to your Network Railcard to allow for delivery time.

If your delivery address is outside Britain, please select the digital Railcard option.

You cannot travel on discounted tickets until you have received your Network Railcard. You cannot use your printed-out confirmation of sale to get a discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.