Frequently Asked Questions?

Most frequently asked questions

  • Where can I buy tickets with my Network Railcard?
    A:

    You can buy your Network Railcard discounted tickets online or at any National Rail station (ticket machine or ticket office) within the Network Railcard area.


  • Can I buy tickets at a discounted rate before my Network Railcard arrives?
    A:

    No. You must carry your Network Railcard with you on any journey where you have bought discounted tickets with the Network Railcard. Therefore, if you buy discounted Network Railcard tickets before you receive your Railcard, you do this at your own risk.


  • Can I use my Network Railcard to buy my ticket on the train rather than at a station?
    A:

    Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available at the station at which you began your journey.  If this is the case you can buy your discounted ticket from on-train staff or at your destination station.
    Otherwise, if ticket facilities were available at the station you could be charged the full price of Standard Single fare tickets.


  • Can I purchase First Class tickets with my Network Railcard?
    A:

     No. The Network Railcard only gives discounts on standard class tickets.


  • Can I reserve my seat if booking a ticket in advance?
    A:

    Yes, providing that there are reservations available on the service on which you are travelling. Many train companies will allow you to reserve a seat free of charge on longer distance journeys. Please check with the train company you are travelling with or staff at the local ticket office before buying tickets.


  • Can I use my Network Railcard to buy tickets for other people?
    A:

    You can purchase tickets for yourself and up to three adults travelling with you and they will also get up to 1/3 off their rail fare. Plus, you can take up to four children (aged 5 to 15 years) with you and save 60% on each child fare.

    All passengers taking advantage of the Network Railcard discount must travel with the Railcard holder throughout the entire journey. 


  • Can I travel on discounted tickets if my Network Railcard expires before I complete my journey?
    A:

    Discounted tickets are only valid if you are using them with a valid Network Railcard. If your Network Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using discounted tickets. If the only Network Railcard you have is expired you will not be able to continue to use your discounted tickets.




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us.

[email protected]

0345 301 1655 (Monday to Friday 09:00hrs - 17:00hrs)

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 

[email protected]

0345 301 1655 (Monday to Friday 09.00hrs - 17.00hrs)

 

 

 

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1
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2
Enter your details
 
3
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