Frequently Asked Questions?

Most frequently asked questions

  • What are the last posting dates over the Christmas period?
    A:

    It’s a very busy time of year for Royal Mail so if you would like to order a plastic Railcard, it might take longer for it to arrive during the festive season. The good news is, you don’t need to rely on the post. Choose to receive your Railcard digitally and it will be available instantly.

    If you would still like the plastic version and to ensure your order is with you before Christmas day, please complete your order before 4pm on Sunday 15th December or use our Special Delivery service no later than Tuesday 17th December. If you are ordering a Railcard by our standard service between Monday 16th December and Thursday 2nd January 2020, please expect delivery by Saturday 11th of January.


  • How do I buy my Network Railcard?
    A:

    Complete the application process on this website. Once payment has been accepted your Network Railcard will be delivered to you by UK Mail within five business days.

    If you are unable to wait for a Railcard to be delivered to you, you can download and complete a Network Railcard application form and go to any staffed National Rail station in the Network Railcard area to apply in person.

    Please note, Network Railcards are not available for sale at ticket offices managed by London Underground or from Heathrow Airport. 


  • How long do I have to wait for my Network Railcard to arrive?
    A:

    We dispatch Railcards within one working day and send it free by UK Mail. Please allow FIVE working days for your Railcard to arrive. We add an extra week’s validity to your Network Railcard to allow for delivery time.

    If your delivery address is outside Britain, your Railcard will be despatched by Royal Mail. Delivery times are:
    • Europe: 3-5 working days

    • World zone 1 Americas, Africa Asia: 5-7 working days

    • World zone 2  Australia and New Zealand: 5-7 working days

    You cannot travel on discounted tickets until you have received your Network Railcard. You cannot use your printed out confirmation of sale to get a discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.


  • What is the deadline for ordering a Railcard by Special Delivery to guarantee I get it the next day?
    A:

    You will need to order your Railcard by 17.00 Monday-Friday and 11.00 Saturday to receive your Railcard by 13.00 on the next working day. 

    Simply select the Special Delivery option (£6.50) when ordering your Railcard.


  • Can I buy a Network Railcard?
    A:

    Yes. If you are aged 16 or over you can buy a Network Railcard.


  • I already have a Railcard, can I also buy a Network Railcard?
    A:

    Yes, if you hold any other Railcard you can still buy a Network Railcard.


  • Can I buy a Network Railcard for another person?
    A:

    Yes. You can select the option to buy for someone else during the online application process.


  • How will you use my personal data?
    A:

    When you complete an application you are able set your preferences so that you can opt in to be kept informed of offers and promotions from the Railcard team, train companies and/ or selected partners. Alternatively you can opt out of all marketing communications. 

    We only share your data if you have given your permission for us to do so.

    If you wish to change your preferences at any time you can log into your online account to do so.

    Railcard renewal service messages will be sent to all cardholders where we hold an up-to-date email address. 


  • What methods of payment are acceptable?
    A:

    We accept online payment via credit and debit cards. The cards accepted are: Visa, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Maestro and Solo. We regret we cannot accept American Express, Diner's Club, cheques or Paypal. 


  • I have a promotion code to use towards the cost of my Network Railcard – it is not working. What can I do?
    A:

    Please check that you have read each character of the code correctly.

    We do try to use codes that are easy to read, but occasionally applicants might confuse;

    the letter “I” with the number “1”
    the letter “O” with the number “0”(zero)
    the letter “S” with the number “5”

    If any of these characters appear in your code please try their alternatives. If this does not work please call us on 0345 301 1655 and we will be able to check the status of the code you have.


  • Can I buy a three year Railcard?
    A:

    No. There is currently no three year option for the Network Railcard. 




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. We’re open 0900hrs to 1700hrs Monday to Friday.  

networkrailcard@nationalrail.co.uk

 

Tel: 0345 301 1655 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 

networkrailcard@nationalrail.co.uk

0345 301 1655 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.