Frequently Asked Questions?

My name has changed, can I get my Network Railcard changed?

Yes. There is a £10 administration fee for this service. If you bought your Network Railcard online, you will need to call our helpline to order a replacement for the same £10 administration fee. You will then be required to email us a copy of either your Deed Poll or Wedding Certificate. 

If you bought your Network Railcard at a station you will need to take your Network Railcard to a staffed station along with a copy of either your Deed Poll or Wedding Certificate.