Frequently Asked Questions?

How long do I have to wait for my Network Railcard to arrive?

We despatch Railcards within one working day and send it free by First Class post. Please allow FIVE working days for your Railcard to arrive. We add an extra week’s validity to your Network Railcard to allow for delivery time.

You cannot travel on discounted tickets until you have received your Network Railcard. You cannot use your printed out confirmation of sale to get a discount. The Railcard is the only proof of entitlement to discount that rail staff are able to accept.