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Frequently Asked Questions?

Most frequently asked questions

  • Where can I buy tickets with my Network Railcard?

    You can buy your Network Railcard discounted tickets online or at any National Rail station (ticket machine or ticket office) within the Network Railcard area.

  • Can I use my Network Railcard in conjunction with Train Company special offers or promotional tickets?

    Sometimes. Many offers from train companies allow Railcard discounts on special offers or promotional tickets but it may not be the full 1/3 discount. If Railcard discounts are not valid in conjunction with the offer, it will be detailed in the terms and conditions of the offer. 

    You can use Network Railcard discounted train tickets to take advantage of 2FOR1 offers when you go by train. See for the full range of 2FOR1 offers in London and across the South East.


  • Can I buy tickets at a discounted rate before my Network Railcard arrives?

    No. You must carry your Network Railcard with you on any journey where you have bought discounted tickets with the Network Railcard. Therefore, if you buy discounted Network Railcard tickets before you receive your Railcard, you do this at your own risk.

  • Can I use my Network Railcard to buy my ticket on the train rather than at a station?

    Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available at the station at which you began your journey.  If this is the case you can buy your discounted ticket from on-train staff or at your destination station.
    Otherwise, if ticket facilities were available at the station you could be charged the full price of Standard Single fare tickets.

  • Can I purchase First Class tickets with my Network Railcard?

     No. The Network Railcard only gives discounts on standard class tickets.

  • I lost the Railcard and am travelling now with the discounted tickets what should be done?

    If you do not have your Network Railcard in your possession when travelling you are unable to use discounted tickets.

    Prior to boarding the train you can go to the ticket office and pay the difference between the Railcard discounted fare and the full fare for the relevant ticket for your journey. Alternatively, you can purchase a new Network Railcard at the station to take advantage of the discounted tickets you have already purchased.

  • What do I do if my Network Railcard is lost or damaged?

    You can apply for a replacement which costs £10. If you bought online then please log into your account and follow the steps for ordering a replacement. 

    If you bought your Railcard from a station you should go to a staffed station ticket office in the Network Railcard area with the completed ‘Receipt’ voucher from your original application form and some form of identification. 

    Only one replacement may be issued in a 12 month period for lost or damaged Railcards and it will cost £10.  

  • How do I buy my Network Railcard?

    Complete the application process on this website. Once payment has been accepted your Network Railcard will be delivered to you by First Class post within 5 business days.

    If you are unable to wait for a Railcard to be delivered to you, you can download and complete a Network Railcard application form and go to any staffed National Rail station in the Network Railcard area to apply in person.

    Please note, Network Railcards are not available for sale at ticket offices managed by London Underground or from Heathrow Airport. 

  • What tickets can I get a Network Railcard discount on?

    A Network Railcard gives discounts on the following tickets for travel in the Network Railcard area, subject to the appropriate minimum fare and the 10.00 Monday to Friday time restriction:

    • Anytime tickets
    • Off-Peak tickets
    • Off-Peak Day Travelcards (Zones 1-6)
    • Anytime Day Travelcard (when bought as part of your ticket to London from outside London Zones 1-9)

    You can also save on inclusive train and bus 'PLUSBUS' tickets, and journeys to the Isle of Wight using Wightlink or Red Funnel (Ferries or ‘Red Jet’) services.

    Minimum fares and child supplement fares for journeys to the Isle of Wight also apply, so check for details at your local staffed station before planning your journey.

    Please note:

    • Some tickets may have conditions or restrictions that will apply, such as time restrictions for return travel from central London.
    • Not every ticket type is available for every journey that you may wish to make.
    • Minimum fares apply for all journeys Monday to Friday - see Minimum Fares section for details. 

  • What other National Railcards are there?

    There are five other Railcards available in Great Britain, each offering great savings for your next National Rail journey: 

Can't find an answer? Get in touch

If you haven’t found the answer to your query above, then you can complete our form on the Contact Us page and we will respond as soon as possible. Alternatively, you can call us on 0345 301 1655* Monday to Friday 0900-1700.

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list
0345 301 1655 (09.00 - 17.00)



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